Shiro

Help Centers

Supporting the streaming audience.

Bringing the Disney+ and Hulu brands to the places viewers turn for help.

Role

Product Design Manager (previously Lead Product Designer)

Scope

Team Management & Leadership
Product Roadmapping
Product & Marketing Design
Localization

Team

Product Marketing & Frameworks, Central Creative, The Walt Disney Company
A viewer holding a remote beside a green sofaA viewer relaxing on a sofa with a remote

Viewer support

The support experience is part of the product.

Help articles, search, virtual assistance, and live chat help viewers resolve issues and get back to watching. The Frameworks team’s remit grew to 12 help sites, with Disney+, Star+, and Hulu sharing foundations as the support experience evolved.

Case study coming soon

Explore more work

Food Network0 to 1 Product Launch

Food Network Kitchen, from inspiration to cooking

CNN Style brand artworkCNN Style episodes on CNNgoSoundtracks coming soon artworkSoundtracks episodes on CNNgo
CNNContent systems

Refreshing CNNgo’s streaming tiles

Disney+Product marketing

Disney+ on Apple Vision Pro

To: meDisney Bundle
Disney Bundle email featuring Shōgun and Agatha All AlongDisney+ email recommendationsDisney+ featured entertainment
Disney+ email footer
Disney+Global design systemsSystems

Brand systems at scale

Food NetworkFeature launch

Shopping list & meal planning

Our Story desktop page, including Our Promise and Our Values
Our Story mobile page and Our Promise
9:14
Metro Vein CentersHealthcare redesign

A clearer path to vein care

NBCUniversalUpfront campaign

Reach redefined

Disney+Creative platforms

Enabling ad creation